ORIGINAL VALID PASSPORTS or equivalent like U.S. Passport Card, Trusted Traveler Cards-(for US Citizens only-NEXUS or FAST allowed for entry to Canada) ARE REQUIRED for ALL tours. If you are a U.S. permanent resident, ensure you carry proof of your status such as a U.S. Permanent Resident Card.
Enhanced Drivers Licenses can be used only for the White Pass Summit & City tour. For Non-USA/Canadian citizens additional documentation (Visas) may be required at the USA and/or Canada border for entry.
US and Canadian citizen children age 15 and under may present a Passport OR an original birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.
For all tours that enter Canada, if one or both parents are not traveling with the child, a letter of authorization from the absent parent(s) is also necessary to cross into Canada. Canadian Border Service Agency recommends that parents who share custody of their children carry copies of their legal custody documents. You must carry a consent letter to provide authorization for you to take them on a trip and enter Canada if you share custody and the other parent is not traveling with you, OR if you are NOT the parent/legal guardian of the children you are traveling with. The consent letter must include the custodial parents’ or legal guardians’ full name, address and telephone number, child's details, and person's details of who they are traveling with. Having the letter notarized will support its authenticity, especially if you are taking a longer trip and crossing the border several times. Border services officers may ask additional questions to the children you are traveling with if you are not the parent/guardian or are traveling without both parents/guardians.
THOSE WHO LACK THE NECESSARY IDENTIFICATION AND PAPERWORK WILL NOT BE ALLOWED TO BOARD THE TOUR. NO REFUND WILL BE GIVEN UNDER THESE CIRCUMSTANCES.
Passengers with a criminal conviction (misdemeanor or felony) including severe traffic violations, such as DUI or Hit and Run, will be denied entrance into Canada. If you have questions regarding proper identification for border crossing, please contact us.
For your comfort, we recommend that you dress in layers. Temperatures can vary along the tour route, depending on cloud cover and wind conditions.
Bookings made through www.frontierexcursions.com, will be charged an initial $5 deposit. If you choose RezdyPay, the remaining balance will be charged on the day of the tour (this also applies if you have given a card over the phone to book the tour). If you choose PayPal, we send a payment link and you pay the balance in full when you complete the link.
CANCELLATION POLICY: In booking a tour you are agreeing to pay for all the seats you reserve, unless you give FRONTIER EXCURSIONS 24 hours notice of cancellation or changes to your reservation (see exceptions below). Failure to give 24 hours notice of cancellation or changes will result in your credit card being charged full price for the tour. (The ONLY exception is if your cruise ship does not make its scheduled stop at Skagway, if the ship is delayed arriving to port and the tour cannot be rescheduled, if you are quarantined on the ship for illness, or if FRONTIER EXCURSIONS must cancel the tour for any reason.) Frontier Excursions retains the right to cancel a tour for any reason, in which case you will receive a full refund.
Please be on time and in the correct pick up location for the start of the tour. DUE TO SCHEDULING, IF YOU ARE LATE WE MAY NOT BE ABLE TO WAIT AND WE CAN NOT GIVE REFUNDS IN THIS CASE.
We will not book you on any tour that is not back with time to spare to make your ship departure. We do drop off at the ship pier and we guarantee that you will make your ship, or we will pay for your transportation to the next port if we are responsible for your missing your ship departure. (This only applies to cruise ships docked in Skagway. If your ship docks in Haines and you choose to make your own transportation plans to Skagway for a tour with us, we cannot guarantee your passage back to Haines.  If there is a ferry breakdown or some other complication in you getting back to Haines for your ship all-aboard there, we are not responsible and will not pay for your transport to the next port). If you choose not to be dropped off at the ship pier after the tour, but in town instead and then subsequently miss your ship, we do not take any responsibility for that as it is up to you at the point of drop off to get back to your ship before the all-aboard time.
FRONTIER EXCURSIONS & ADVENTURES, LLC
www.frontierexcursions.com frontierexcursions09@gmail.com
P.O. Box 437, Skagway, AK 99840, 1-877-983-2512/907-983-2512, Cell Phone 907-713-7527
Our office 3rd and Broadway in the Golden North Hotel lobby